Returns & Exchanges

At Crankbrothers, we stand behind our pedals, wheels, and accessories, offering a 30-day return window for unused products in their original packaging. We aim to ensure every rider is fully satisfied with their gear, providing a streamlined process for returns and size exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Place the unused items in their original retail packaging and secure them inside a sturdy shipping box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned equipment, we will process your refund or ship your exchange item within 5-7 business days.